> ## Documentation Index > Fetch the complete documentation index at: https://docs.afterquery.com/llms.txt > Use this file to discover all available pages before exploring further. # Background Check FAQ > What to expect from your Checkr background check Some AfterQuery projects require a background check before you can start, because some of the clients we work with require one for everyone on those projects. It's a standard requirement, so being asked isn't about you specifically. If a project needs a background check, we'll let you know before you're staffed on it. Here's what to expect. Questions? See "Need help?" at the bottom. ## Who runs the check? Checkr, a background check company. Your invite comes by email from Checkr Background Service ([support@checkr.com](mailto:support@checkr.com)), and Checkr may also send you text updates about your check. To learn how Checkr handles your data, see [Checkr's privacy policy](https://checkr.com/privacy-policy). ## Before you start The work location on your experts.afterquery.com profile is filled in automatically based on where you log in. We need it to send your invite, so there's nothing you have to set. If your invite never arrives, email [support@afterquery.com](mailto:support@afterquery.com) or contact your project POC (point of contact). ## How do I get my invite? Look for an email titled "Start your AfterQuery background check". Check your spam folder too. The email explains the three steps: 1. Head to your portal. 2. Enter basic information, like your name and birthday. 3. Get your report. Checkr sends it to AfterQuery and guides you through next steps. The email shows a due date, usually a few days out (for example, "Complete before November 08, 2026"). Please finish before then. ## How do I complete the check? 1. Open the invite email and click "Get started". 2. You'll see the "Welcome to Checkr" page. Click "Get started" again. ![Checkr welcome page with a Get started button](https://mintcdn.com/afterqueryexperts/L3CkqRoPZIdN060M/images/bgc_01_welcome.png?fit=max\&auto=format\&n=L3CkqRoPZIdN060M\&q=85\&s=26291a1e1e9732b7ac96e05e15ae95b7) 3. On "Let's get started", review what you'll need to complete your check, such as your Social Security number. If you're missing something, click "I don't have something on the list". It helps to have everything ready before you start, but you can click "Save" to come back later. 4. Click "Continue". This means you agree to Checkr's Terms of Service and to automated texts about your background check. ![Checkr Let's get started screen showing the steps and what you'll need](https://mintcdn.com/afterqueryexperts/L3CkqRoPZIdN060M/images/bgc_02_get_started.png?fit=max\&auto=format\&n=L3CkqRoPZIdN060M\&q=85\&s=8e7edda3477179e718e47a7ab6b0bae4) 5. Fill in your personal information (see the next section). 6. Read "Your rights" and the disclosure pages. Depending on where you're located, a state-specific disclosure may also appear (for example, a California disclosure). 7. Sign the authorization. 8. Review your answers and submit. ## What information will I need to provide? The personal information form asks for: * Phone number * Email (already filled in) * Full legal first, middle, and last name. If you have no middle name, tick "I confirm I have no middle name". * Birth date * Social Security number (entered twice to confirm) * Current postal code Please enter your full legal name, exactly as it appears on your official documents. ![Checkr personal information form, empty](https://mintcdn.com/afterqueryexperts/L3CkqRoPZIdN060M/images/bgc_03_personal_info.png?fit=max\&auto=format\&n=L3CkqRoPZIdN060M\&q=85\&s=aa945a5286c6a8f57490394ef81e1261) ## How do I check my status? After you submit, you can check the status of your background check anytime in the [Checkr Candidate Portal](https://candidate.checkr.com). Checkr says the portal shows an estimated completion time and status updates ([Checkr's turnaround guide](https://checkr.com/resources/articles/how-long-does-a-background-check-take)). ## How long does it take? The form itself takes just a few minutes. After you submit, here's what Checkr publishes about timing: * Most employment background checks take one to five business days ([Checkr's turnaround guide](https://checkr.com/resources/articles/how-long-does-a-background-check-take)). * Many Checkr customers receive results within one to three business days, while more comprehensive checks or ones with multiple verifications may take up to a week or longer ([Checkr's guide to statuses and results](https://checkr.com/blog/understanding-background-check-statuses-and-results)). * Checkr reports that 89% of its criminal checks complete in under an hour ([Checkr's guide to statuses and results](https://checkr.com/blog/understanding-background-check-statuses-and-results)). What can slow it down: * County court searches, if a court has to retrieve records by hand ([Checkr's turnaround guide](https://checkr.com/resources/articles/how-long-does-a-background-check-take)). * Verifications that depend on a third party responding, like employment or education checks ([Checkr's guide to statuses and results](https://checkr.com/blog/understanding-background-check-statuses-and-results)). * Holidays and holiday weekends, which can add hours or even days ([Checkr on estimating completion times](https://checkr.com/blog/estimating-report-completion)). * Missing or mismatched information. A report can be paused ("Suspended") until Checkr gets what it needs ([Checkr's guide to statuses and results](https://checkr.com/blog/understanding-background-check-statuses-and-results)). * Slow responses. If you miss a message from Checkr, your check may take longer ([Checkr's turnaround guide](https://checkr.com/resources/articles/how-long-does-a-background-check-take)). If you don't finish the form by the due date in your invite, the invitation expires and a new one has to be sent ([Checkr's guide to statuses and results](https://checkr.com/blog/understanding-background-check-statuses-and-results)). We'll follow up with you once your check is complete. ## Can I see my report or fix a mistake? Yes. You can view your report in the [Checkr Candidate Portal](https://candidate.checkr.com). If something in it looks wrong, open the report and select "File a dispute". Checkr investigates and lets you know when it's done. See [Checkr's guide to reading your report](https://checkr.com/resources/articles/how-to-read-a-background-check) for details, and email [support@afterquery.com](mailto:support@afterquery.com) or contact your project POC if you're stuck. ## Troubleshooting **I didn't get the invite email.** Search your inbox and spam folder for "Checkr". If it's not there, email [support@afterquery.com](mailto:support@afterquery.com) or contact your project POC. **My invite expired.** Email [support@afterquery.com](mailto:support@afterquery.com) or contact your project POC to ask for a new one. **I can't finish the form or something isn't working.** Email [support@afterquery.com](mailto:support@afterquery.com) or contact your project POC. **My check is taking a long time.** Check your status in the [Checkr Candidate Portal](https://candidate.checkr.com) first. If it still looks stuck, email [support@afterquery.com](mailto:support@afterquery.com) or contact your project POC. **Checkr asked me for more information or documents.** Follow the instructions in Checkr's email or in the [Checkr Candidate Portal](https://candidate.checkr.com). If you're stuck, email [support@afterquery.com](mailto:support@afterquery.com) or contact your project POC. **Something in my report is wrong.** File a dispute with Checkr in the [Checkr Candidate Portal](https://candidate.checkr.com) (see [Checkr's guide to reading your report](https://checkr.com/resources/articles/how-to-read-a-background-check)). If you're stuck, email [support@afterquery.com](mailto:support@afterquery.com) or contact your project POC. **I have another question about Checkr.** Visit [Checkr's help center](https://help.checkr.com) or use the Help link in the Checkr portal. ## Need help? Email [support@afterquery.com](mailto:support@afterquery.com), contact your project POC, or post in your [project chat](https://experts.afterquery.com/chat). This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.